I’ve come to understand how the problem with organizations doesn’t come from a collection of actions, but a collection of misguided perspectives. Similar to the concept of neo-institutionalism, bad organizational performance cannot be understood through aggregating individual actions. However, an organization’s performance can be understood through collective visions. How does an average employee view the organization’s mission? How do they view performance, position, demand, quality, or success?
If you can change their vision, you have a chance to change their actions. The greats like Tiger Woods or Peyton Manning often make bad choices and even major mistakes. The difference between them and the rest of the pack centers on their perspective on the entire matter. One can’t make a major comeback if one doesn’t believe they are losing.